Privacy Policy

Legit Hairs — protecting your privacy for the website and mobile app

Effective date: November 4, 2025

Introduction

Legit Hairs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website legithairng.com (the "Website") and our mobile application ("App") for buying and selling wigs, hair products and accessories.

Why we collect personal data

We collect personal data to:

  • Process and deliver your orders and returns (shipping address, phone number, order details).
  • Provide, operate and improve the Website and App (account data, preferences, analytics).
  • Enable payments and prevent fraud (payment tokens, billing details when required by payment processors).
  • Communicate with you about your orders, support requests, promotions, and policy updates (email, push notifications, SMS if you opt in).
  • Comply with legal obligations and resolve disputes.

Types of information we collect

We collect the following categories of information depending on how you interact with our services:

  • Account & profile data: name, email address, phone number, password (hashed).
  • Order & transaction data: products ordered, delivery address, billing information (we do not store full payment card numbers — payments are handled by third-party processors).
  • Device & usage data: device identifiers, operating system, app version, IP address, browser, pages visited, and crash logs (collected for analytics and app stability).
  • Communications: messages you send to our support team, reviews and feedback.
  • Optional data: profile picture, preferences, marketing opt-ins.

How we use your information

We only use personal information for legitimate business purposes such as:

  • Fulfilling and delivering orders, handling refunds and customer support.
  • Processing payments through our payment partners and detecting fraudulent activity.
  • Personalizing content and recommending products based on your preferences and order history.
  • Sending important transactional messages (order confirmations, shipping updates).
  • Sending marketing communications if you have consented; you can opt out at any time.

Third-party services and sharing

To deliver the service, we may share personal information with trusted third parties, including:

  • Payment processors (for payment authorization and settlement).
  • Delivery & logistics partners (to ship your orders).
  • Analytics and crash-reporting providers (to improve the Website and App).
  • Marketing platforms, only if you consent to promotional communications.

We require vendors to maintain appropriate security and privacy practices. We do not sell your personal data to third parties.

Cookies and similar technologies

We and our partners use cookies, local storage, and similar technologies to recognize you, remember preferences, and measure and improve our services. Cookies help with sign-in, shopping cart state, security and analytics.

You can manage cookie preferences in your browser or device settings. Disabling certain cookies may impact your experience.

Data retention

We keep your personal information as long as needed to operate our services and fulfill the purposes described in this policy, or as required by law. For example, order information is retained for order history and tax compliance. If you request deletion, we will remove or anonymize records unless retention is required by law or for legitimate business reasons.

Your rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing the personal information we hold about you.
  • Correcting inaccurate or incomplete data.
  • Requesting deletion or restriction of processing.
  • Objecting to certain processing or withdrawing consent (where processing is based on consent).
  • Data portability in a commonly used machine-readable format.

To exercise any rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. These include secure hosting, encryption for data in transit (HTTPS), access controls, and security reviews. While we strive to protect your data, no system is completely secure — we cannot guarantee absolute protection.

Children's privacy

Our Website and App are not intended for children under 13. We do not knowingly collect personal data from children under the applicable minimum age. If you believe we have collected information from a child, please contact us so we can delete the information.

International transfers

Legit Hairs operates in multiple jurisdictions. Personal information may be processed in countries outside your home country where our service providers or systems reside. When transferring data internationally we apply appropriate safeguards required by law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on our Website and update the effective date. Significant changes will be communicated by email or in-app notice when appropriate.

Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact our privacy team:

For Play Store submission: this policy covers data collected through both the Legit Hairs mobile application and the website. It explains what data we collect, why we collect it, how we use it, and how users can control their data.