Legit Hair is committed to handling personal information responsibly and transparently. We collect only the information we need to provide our shopping experience, process orders, support customers, protect our services, and meet our legal obligations.
1. Who we are
Legit Hair is operated by Legit Hairs Ltd. We provide an online retail platform for hair products and related items through legithairng.com and the Legit Hair mobile application.
In this policy, “Legit Hair”, “we”, “us”, and “our” refer to Legit Hairs Ltd and the services we operate.
2. Information we collect
Information you give us
Depending on how you use Legit Hair, you may provide:
- your name, email address, phone number and account details;
- delivery addresses and delivery instructions;
- products selected, order details, quantities, variations and purchase history;
- customer-support messages, complaints, enquiries and feedback;
- marketing preferences and communication choices.
Transaction information
When you place an order or make a payment, we may process transaction references, payment references, amounts, currency, payment status, refund status, timestamps and other information required to confirm and reconcile your order.
Information collected automatically
When you use our website or app, our systems and service providers may collect limited technical information such as IP address, device type, operating system, browser or web-view information, app version, security logs, diagnostic information and usage events.
We do not intentionally collect sensitive device information such as contacts, call logs, SMS content, health data or biometric information unless a future feature clearly requires it and the appropriate notice and permission are provided first.
3. How we use your information
We may use personal information to:
- create, maintain and secure your customer account;
- process purchases, payments, refunds and order reconciliation;
- arrange delivery and provide order updates;
- respond to customer-service requests;
- prevent fraud, abuse and unauthorised activity;
- maintain, troubleshoot and improve our website and mobile app;
- send important service messages, including order and security notifications;
- send promotional communications where permitted and where you have not opted out;
- comply with applicable legal, accounting, tax and regulatory requirements.
5. Payments
Payments may be processed by third-party payment providers used by Legit Hair. Where a payment provider collects card or bank details directly, that information is handled through the provider's secure payment environment.
Legit Hair may retain the limited transaction information needed to confirm an order, reconcile a payment, process a refund and maintain financial records. We do not intentionally store complete payment-card numbers or card security codes.
6. App permissions and device data
The Legit Hair app requests device permissions only when needed for a feature you choose to use. Where Android or iOS requires permission, you will be asked through the device's permission controls. You can change those permissions at any time from your device settings.
If a future version of the app introduces a feature that requires additional access to personal or sensitive information, the app will provide the required disclosure and request permission before accessing that information.
7. Analytics, advertising and tracking
We may use analytics or crash-reporting tools to understand app performance, diagnose errors, protect the service and improve the customer experience. These tools may process limited technical or usage information.
Legit Hair does not sell personal information. We do not use personal information for third-party cross-app or cross-website advertising tracking unless that practice is clearly disclosed and any consent required by law, Apple or Google is obtained first.
8. How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected or for a period required by applicable law.
Account information is generally retained while an account is active. Order, invoice, transaction, payment, refund, fraud-prevention and accounting records may be retained for longer where necessary to meet legal, tax, security or dispute-resolution requirements.
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
9. How we protect your information
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include encrypted communications, access controls, authentication, logging, restricted administrative access, security monitoring and backups.
No online service can guarantee absolute security, but we continually review our safeguards and update them where appropriate.
10. Your privacy rights
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have rights to object to or restrict certain processing and to withdraw consent where processing is based on consent.
You may update certain information through your account settings. Where the app supports account creation, you may initiate account deletion from within the app.
Certain transaction, accounting, fraud-prevention or legal records may need to be retained even after an account-deletion request. Any information retained for those purposes will be restricted and kept only for as long as required or permitted.
You may opt out of promotional messages using the unsubscribe method provided in the message or by contacting us. Service messages relating to orders, security or your account may still be sent where necessary.
11. Children's privacy
Legit Hair is a general-audience shopping service and is not directed to children under the age at which they may legally provide consent for the processing of personal information. We do not knowingly collect personal information from children where parental or guardian consent is required.
If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review the matter.
12. International data transfers
Some service providers that support Legit Hair may process information in countries other than the country where you live. Where required, we take appropriate steps to ensure that personal information remains protected when transferred internationally.
13. Changes to this policy
We may update this Privacy Policy when our services, technology, legal obligations or privacy practices change. The current version will always be published on this page.
Where a change materially affects how we handle personal information, we will provide additional notice where required.
14. Contact us
If you have a privacy question, a data-rights request, or a concern about how your information is handled, please contact Legit Hairs Ltd.